Privacy Policy

The Agents Layer, Inc. ("The Agents Layer", "we", "us", or "our") operates as an artificial intelligence consultancy, software development firm, systems integrator, and SaaS platform provider. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our professional services, or use our AI-powered SaaS platform and agentic solutions.

By accessing or using our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

We collect information in the following ways:

Information you provide directly: When you contact us, request a consultation, sign a service agreement, or create an account on our platform, you may provide your name, email address, company name, job title, phone number, and billing information.

Usage data: When you access our platform or website, we automatically collect technical information such as IP address, browser type, pages visited, time spent, referring URLs, and device identifiers.

Service delivery data: In the course of providing AI consultancy, development, and integration services, we may process data you share with us to design, build, or configure AI agents on your behalf. This data is processed strictly to deliver the agreed services.

Communications: We retain records of email and in-platform communications for support and service continuity purposes.

We use the information we collect to:

• Deliver and manage our consultancy, development, integration, and SaaS services

• Respond to inquiries and provide customer support

• Process payments and manage billing

• Send service-related communications (invoices, updates, security alerts)

• Improve and develop our platform, AI models, and service offerings

• Comply with legal obligations and enforce our agreements

• Conduct internal analytics to understand how our services are used

We do not use your data for automated decision-making that produces legal or similarly significant effects without your explicit consent.

Our core offering involves designing, deploying, and operating AI agents and agentic workflows. In this context:

Data processed by AI agents: Any business data you provide to configure or operate AI agents is processed solely to fulfil the defined agent tasks. We do not use your proprietary business data to train general-purpose AI models without a separate, explicit agreement.

Human oversight: Our platform maintains full audit logs and observability tooling so that you retain visibility and control over all agent actions. You are responsible for designating appropriate human oversight for AI outputs in high-stakes workflows.

Third-party AI providers: Certain agentic capabilities may rely on third-party AI model providers (e.g., large language model APIs). Where this is the case, data transmitted to those providers is governed by their respective privacy policies, and we select providers that meet enterprise-grade data protection standards.

We do not sell your personal information. We may share information with:

Service providers: Trusted third-party vendors who support our infrastructure, billing, analytics, and operations (e.g., cloud hosting providers, payment processors). These vendors are bound by data processing agreements.

Professional advisors: Legal counsel, auditors, and insurers under obligations of confidentiality.

Legal requirements: Regulatory authorities, law enforcement, or courts when disclosure is required by applicable law or to protect the rights, property, or safety of The Agents Layer or others.

Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, maintain our business relationship with you, and comply with legal obligations. Service delivery data is retained for the duration of the contract plus a reasonable period thereafter. You may request deletion of your personal data at any time, subject to our legal retention obligations.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you

• Rectification: Request correction of inaccurate or incomplete data

• Erasure: Request deletion of your personal data ("right to be forgotten")

• Portability: Receive your data in a structured, machine-readable format

• Restriction: Request that we limit processing of your data in certain circumstances

• Objection: Object to processing based on legitimate interests

• Withdrawal of consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at the address in Section 9. We will respond within 30 days.

Our website uses cookies and similar tracking technologies to improve your browsing experience and collect analytics data. We use:

Essential cookies: Required for the website and platform to function correctly.

Analytics cookies: Help us understand how visitors interact with our site (e.g., pages visited, time on site). Analytics data is aggregated and anonymised where possible.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website or platform.

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security assessments. Our AI platform includes built-in compliance controls, intelligent data redaction, and audit trails. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.